Refunds and Returns

We at Universal Chemist have a 100% Satisfaction Guaranteed policy. If for any reason, you are not satisfied with the product, please contact us within 30 days of receiving your package and we will either make a full refund to you or reship another package as per your choice.

Products are eligible for a Replacement of the same item if the original product is damaged, defective, or if you received the wrong product. Products are eligible for a Refund if you decide you don't want the item, it didn't meet your expectations, or if you have had an adverse skin reaction.

Our Return Policy in short

  • Contact Universal Chemist before returning any items.
  • You can return the product within 30 days of delivery.
  • The product must be in original condition.
  • To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
  • Want to switch to another product? You can do that, just contact us.
  • If a package is unclaimed you might have to pay a handling fee.

Return Policy

Please contact Universal Chemist before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Universal Chemist and gives information relevant and the reason for complaint.

Return Conditions

You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used, the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Universal Chemist suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Universal Chemist will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

Returning a Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Universal Chemist is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

 Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us and we will as per your choice reship the same package / item free of cost or issue a refund.

Unclaimed Packages

For packages that are not cashed at your post office within 14 days of arrival, Universal Chemist reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

You just need to contact us and we will do the needful for you.